Last updated: 9 August 2025
We respect your privacy. This policy explains what we collect, why we collect it, and how we use and protect it.
What We Collect
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Contact details: name, email, mobile number.
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Order info: address, product details, payment status.
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Technical data: device, browser, IP, cookies (for performance and analytics).
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Messages: support chats, WhatsApp/SMS interactions, and forms.
How We Collect Your Mobile Number
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When you place an order, create an account, submit a form, join a waitlist, enter a giveaway, or use our on‑site tools (e.g., popup, chatbot, WhatsApp click‑to‑chat).
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When you opt in to receive SMS/WhatsApp updates and offers.
How We Use Your Mobile Number
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To send order updates, delivery status, OTP/verification codes, and support replies.
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To send service notifications (e.g., warranty, safety notices).
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Marketing (only if you opt in): offers, product launches, restock alerts. You can opt out anytime.
How to Stop Messages
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WhatsApp: reply STOP at any time.
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SMS: reply STOP or follow the instructions in the message.
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Email: click Unsubscribe.
We will process your request promptly.
Legal Basis
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Contract: to fulfill and support your order.
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Consent: for SMS/WhatsApp/email marketing.
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Legitimate interest: to improve security, prevent fraud, and enhance our services.
Third‑Party Tools We Use
We may use trusted providers to send messages, process payments, run analytics, or host forms (e.g., WhatsApp Business/Meta services, email/SMS gateways, payment gateways, and analytics platforms). They process data under their privacy terms and only for the agreed purpose.
Data Security
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SSL encryption on our website.
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Limited access to customer data.
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We do not sell your mobile number or personal data.
Data Retention
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Order/account data: kept as required for tax, accounting, and support.
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Marketing contacts: kept until you unsubscribe or your consent expires.
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Support chats/WhatsApp threads: kept for service history and quality; deleted when no longer needed.
Your Rights
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Access, correct, or delete your data.
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Withdraw consent for marketing.
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Contact us to exercise your rights.
Children
Our site is not intended for children under 13. We do not knowingly collect their data.
Contact
Email: contact@powerhutbd.com
WhatsApp: +8801616467360
Address: Tengapara, Mohanganj, Netrakona, Bangladesh